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| | Product Details | | Product Length: | 35.4 inches | | Product Width: | 15.74 inches | | Product Height: | 18.11 inches | | Product Weight: | 0.0 pounds | | Package Length: | 18.1 inches | | Package Width: | 16.0 inches | | Package Height: | 3.5 inches | | Package Weight: | 7.8 pounds | | Average Customer Rating: |  based on 14 reviews |
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| | Customer Reviews | Average Customer Review: ( 14 customer reviews )
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Most Helpful Customer Reviews
1 of 1 found the following review helpful:
 BEWARE OF THIS FAUCET! Mar 10, 2012
By RCK
I purchased this faucet in oil rubbed bronze for a kitchen remodel in 10/09. Within a few months the rubber button on top changing the faucet from spray to stream stopped working. Since it was still a beautiful faucet and because I would need to get a plumber out to replace it, I ignored the broken toggle button. One year, almost to the exact date of original installation, the sprayer hose came out of it housing, and leaving us without a usable sink until we could replace the faucet. I called the manufacturer to describe the problem and they promptly sent me a replacement faucet at no charge. I paid a plumber to come out and replace the broken faucet, who discovered on removing the old faucet that the bronze finish had completely chipped off under the handle just below where the faucet moves to swivel from side to side. The second faucet failed in exactly the same manner, again almost exactly one year from installation. That inside hose carrying water to the sprayer/tap came out of its housing and could not be reattached. Plus the bronze finish of this second faucet had chipped away even more than the first.
I called representatives of Danze, the manufacturer, and they were very responsive to my complaints---just incredulous that both faucets had failed as I described. I asked to be reimbursed for the original purchase price of the faucet and the plumbers' fees for installation. They acknowledged that the company had had problems with the finish on the first faucets they manufactured in this model but those problems had been corrected. They refused my request for reimbursement but offered me any replacement faucet I wanted in the Danze product line. I explained that I had new counters cut with a single hole for the faucet and of the five faucets that would work in my kitchen, four would look awful and I was reluctant to install the faucet I bought for a third time. The company proposed sending me the same model I originally purchased with many assurances that it would not chip or fail, plus an agreement that they would reimburse me for all plumbing costs incurred in installation. In addition, I was told that if the third faucet would fail, they would reimburse my money and pay for another plumber to come in and put in a fourth faucet.
The third faucet has been installed for four months now. There is prominent chipping of the finish in the same place as the other two faucets. The housing has not come off the sprayer arm yet, but it no longer docks tightly and this minor failure always preceded complete detachment in the last two faucets.
I must say Danze has been wonderful to work with. They have been very responsive to my complaints and very quick in trying to make things right. Within 12 hours of emailing the customer care manager about the third faucet failure I had a return email apologizing for the mess and his assurance that my claim would be expedited. The company has promised me full reimbursement for the cost of the original faucet, plus they will cover the cost of (hopefully, a final) installation of a faucet not manufactured by Danze. In all, I paid for one faucet which Danze replaced twice more. They have and will cover all installation costs. The company made a beautiful but defective faucet but their responsiveness and quick actions prevented this situation from being a complete nightmare. Instead it has been a big inconvenience and annoyance.
Don't fall for looks with this beautiful faucet and don't assume, because it is expensive, it is well-made or will last. If you've stopped here looking for a faucet, keep looking or beware.
1 of 1 found the following review helpful:
 worn out Mar 06, 2012
By lynn
I purchased this faucet in 2008. It has held up fairly well with the exception of the rubber cover for the spray / stream option on top. It came loose about a year ago, weakened, and completely came off a few months back. The faucet still works, but one must use the plastic control button that is now exposed. I will be taking the faucet off, hoping for a replacement.
3 of 5 found the following review helpful:
 Kitchen Faucet Mar 27, 2009
By amsanc
"4gvn"
The pull out is smooth and quiet. It feels high quality looks nice to boot! The color is the "redish" oil rubbed bronze, but coordinated nicely with a darker water filter faucet and aerator that I had ordered separately.
1 of 2 found the following review helpful:
Sturdy, Well Made Faucet Oct 08, 2011
By Jean1960
"Jean"
We are very happy with this faucet. We bought the Black Satin one and it looks great with our multi-colored granite countertop. It goes nicely with our country style kitchen. We bought 3 different faucets from local hardware stores but returned them all, some did not work right and some did match. Very relieved to find this one on Amazon, and it shipped in two days with my prime shipping. We did not install the baseplate since we have an undermount sink. It looks just like the photo on our countertop.
Likes:
. Solid construction. Other faucets we looked at were made of all plastic. Not this one, it has some weight to it I think it will stand up.
. Black matte color.
. Stylish design
. Easy to turn on/off and from hot to cold. The handle moves smoothly.
. The faucet has a Wide turn radius, almost 180 degrees
. Soft-press button on top to switch from stream to spray
. Has a stationary base. The middle of the faucet turns, while the base stays put. The base does not move on top of the counter. (I'm talking about the bottom part of the faucet itself, not the base-plate.)
. No gap between the faucet and counter top. The other faucets had a gap and gunk would build up, making it hard to clean. This faucet fits snugly, no gap.
{Dislikes}
When I switch from stream to spray, it resets itself back to stream when the water is turned off. I would prefer that it would stay on spray and not reset itself when turned off.
In summary, this is a quality faucet well worth the cost.
1 of 2 found the following review helpful:
Pleased with the purchase Dec 24, 2010
By Elly Belly
While choosing my kitchen faucet, the top contenders were the Grohe pullout, the Hansgrohe pullout, and this (the Danze Opulence). I am very glad that I chose the Danze. The price was about half of the others, and this faucet has a very distinct, beautiful look, especially in a more "traditional"-looking kitchen. The stainless steel color matched my appliances. The pullout hose is braided plastic, not braided steel (which I would have preferred), but it is sturdy and heavy, not flimsy. There is no problem with water splashing from the sink and the sprayer works well.
I took off a star because the black rubber piece that covers the sprayer on/off button on top of the faucet does not stay on very well.
See all 14 customer reviews on Amazon.com
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